At SAI GON RIVER STAR INVESTMENT AND DEVELOPMENT CO., LTD (“Sai Gon River Star”, “we”, “our”, or “us”), we recognize that personal data protection is fundamental to maintaining trust and transparency with our customers, partners, and website users.
We are committed to handling personal data responsibly, lawfully, and securely, in accordance with Vietnamese law and internationally accepted data protection standards.
This Privacy Policy explains how we collect, use, store, share, and protect personal data, and outlines your rights and obligations when interacting with our services.
1. Core Privacy Principles
Sai Gon River Star operates under the following data protection principles:
- Personal data is collected lawfully, fairly, and transparently
- Data is collected only for legitimate and clearly defined purposes
- We collect only data that is necessary to provide our services
- Personal data is kept accurate, up to date, and secure
- Data is retained only for as long as legally or operationally required
- Individuals maintain control over their personal data to the extent permitted by law
We do not sell, trade, or rent personal data under any circumstances.
2. Legal Compliance
Our data processing activities comply with:
- Decree No. 13/2023/ND-CP on Personal Data Protection
- Relevant provisions of Vietnamese Civil Law, Enterprise Law, and E-commerce regulations
- Applicable sector-specific regulations
Where required, Sai Gon River Star registers, reports, or cooperates with competent authorities regarding personal data processing activities.
3. Definitions
- Personal Data: Information that identifies or relates to an identifiable individual
- Data Subject: The individual to whom the personal data relates
- Processing: Any operation performed on personal data (collection, storage, use, disclosure, deletion, etc.)
- Controller: Sai Gon River Star, which determines the purposes and means of processing
4. Scope of Application
This Privacy Policy applies to:
- Website visitors
- Customers and guests using our services
- Individuals communicating with us via digital or offline channels
- Participants in promotions, surveys, or events
5. Types of Personal Data Collected
Depending on the nature of interaction, we may collect:
5.1 Identification Data
- Full name and aliases (if any)
- Gender
- Date of birth
- Nationality
- Passport or identification information (where legally required)
5.2 Contact Data
- Address
- Phone number
- Email address
5.3 Digital & Technical Data
- IP address
- Browser type and device information
- Website usage behavior and cookies
5.4 Social Media Data
- Social media profile information when social login is used
We do not intentionally collect sensitive personal data unless required by law or explicitly consented to by the data subject.
6. Purposes of Data Processing
We process personal data strictly for legitimate purposes, including:
- Booking management and service delivery
- Identity verification as required by authorities
- Customer communication and support
- Marketing activities (only with consent or lawful basis)
- Service improvement and analytics
- Participation in promotions, surveys, or events
- Compliance with legal and regulatory obligations
- Prevention of fraud, misuse, or security incidents
7. Legal Basis for Processing
Personal data is processed based on one or more of the following legal grounds:
- Your consent
- Performance of a contract or pre-contractual steps
- Legal obligations imposed on Sai Gon River Star
- Legitimate interests, provided such interests do not override your rights
8. Data Retention
Personal data is retained only for the period necessary to:
- Fulfill service obligations
- Comply with accounting, tax, or regulatory requirements
- Resolve disputes or enforce agreements
Once retention periods expire, data is securely deleted or anonymized.
9. Data Sharing & Disclosure
We may share personal data only with:
- Authorized internal personnel
- Trusted service providers acting under contractual confidentiality obligations
- Payment processors (who collect payment data directly)
- Government authorities where legally required
We do not authorize third parties to use personal data for their own marketing purposes.
10. Cross-Border Data Transfers
Where personal data is transferred outside Vietnam:
- Transfers are limited to necessary circumstances
- Adequate protection measures are implemented
- Receiving parties must comply with data protection obligations equivalent to Vietnamese law
11. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
- Improve website functionality
- Analyze traffic and usage patterns
- Enhance user experience
You may disable cookies via browser settings; however, certain features may not function properly.
12. Data Subject Rights
Subject to legal limitations, you have the right to:
- Be informed about data processing
- Access your personal data
- Request correction or deletion
- Withdraw consent
- Restrict or object to certain processing activities
- Lodge complaints with competent authorities
Requests may be refused where legally justified (e.g., statutory retention obligations).
13. Data Security Measures
We apply comprehensive security measures, including:
- Encryption of data in transit and at rest
- Access control and authentication mechanisms
- Secure server infrastructure and firewalls
- Regular system audits and monitoring
- Confidentiality agreements and staff training
Despite our efforts, no system can guarantee absolute security. Users acknowledge and accept reasonable technical risks inherent to digital systems.
14. Third-Party Links & Platforms
Our website or promotions may link to third-party platforms (e.g., social media).
Sai Gon River Star is not responsible for the privacy practices of third parties, and users are encouraged to review their policies separately.
15. Policy Updates
This Privacy Policy is effective from July 1, 2023.
We reserve the right to amend this policy at any time. Updates will be published on our website and take effect immediately upon posting. Continued use of our services constitutes acceptance of the updated policy.
Contact Information
For questions, requests, or complaints related to personal data protection, please contact:
SAI GON RIVER STAR INVESTMENT AND DEVELOPMENT CO., LTD
Representative Office: Capital Place, 6 Thai Van Lung Street,
Saigon Ward, Ho Chi Minh City, Vietnam
Hotline: +84 978 160 959
Email: info@saigonriverstar.com
